What happens when you dial:
Our Helpline Manager Will Answer & Ask You For Your
- Car brand & model
- Where your car is located (house/block number & postal code is helpful)
Provide A Quotation & Other Information
- Our Helpline Manager will give you an immediate price over the phone and followed by a phone message of the quote and conditions for your confirmation
- Reply us with an "OK" to our message and we will send out help to you
- A Flash Team Member/Battman will be dispatched, kindly be patient - we endeavor to reach you by the time promised over our call.
- Our guys will call you before arrival to request your presence at the vehicle (to unlock).
Upon Arrival At Your Location
- Our Battman will explain the steps that he/she will take
- Test condition of battery, replacing only if necessary.
- Connect temporary power to attempt to retain car radio and other settings (this may not be technically possible)
- Remove old battery (we will assist to dispose of the old unit following NEA guidelines)
- Install new battery and connect car electrical power cables
- We will request for the vehicle to be started, lights and air-con to be switched on
- Check for any faults with the charging system and advise accordingly if there is any issue that requires further attention at a workshop
Note: Please assist us where requested by our Battman, including starting the car, turning on lights and air-conditioning from the driver's seat - it is our company policy that our staff do not enter into the passenger compartment/take the driver's seat.
Sign Off & Payment
- By now, you would have started your car with the new battery, please sign off for the job completed
- You can make payment by cash, personal cheques or funds transfer
- Our Battman will issue official receipt - please keep this for warranty purposes
- We will also provide you with the battery warranty card - please keep this for warranty purposes
- Congratulations for choosing a quality battery from 9Battery!
- Your car is now ready to run again!
- For cars, we warranty replacements for 12 months
We can offer this warranty because we only use the best quality products and we choose to the most reliable brands for our customers based on our years of experience in vehicle business.